Refund policy

Returns & Refunds: We want you to be happy with your Findery purchase. If your item arrives damaged, defective, incorrect, or significantly different from what you ordered, contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can review the issue. 

Damaged, defective, or incorrect items: If your claim is approved, we will provide an appropriate resolution, which may include a replacement or refund. Please do not return an item unless we provide return instructions.

Change-of-mind returns: Because many of our products are fulfilled directly by our supplier partners, we currently do not accept returns for buyer’s remorse, change of mind, or accidentally ordering the wrong color or variant. Please review your order carefully before checkout.

Cancellations: Orders may be canceled within 1 hour of purchase. After this period, the order may have entered processing or fulfillment and can no longer be canceled.

Shipping delays: Estimated delivery dates are estimates and may occasionally be affected by carrier or fulfillment delays. A delayed shipment does not automatically qualify for a refund while the package is still in transit. If your order appears lost or has not arrived within a reasonable period beyond the estimated delivery window, contact us, and we will investigate.

Refunds: Approved refunds will be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.

To request assistance with an order, please contact The Findery through our Contact page and include your order number.